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Cognizant OrderServ
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Build customer loyalty with a seamless food ordering experience

Cognizant OrderServ is an omnichannel ordering solution designed for the food services industry. Customers can order from anywhere, any time and from any device—whether they’re heading home, sitting in stadiums or boarding an aircraft.
An end-to-end food ordering solution, Cognizant OrderServ integrates seamlessly with restaurant point-of-sale (POS) systems, kitchen display systems (KDS), master data management, payments services, loyalty, social media and other enterprise applications. It combines orders with every aspect of the business, from kitchen management to the enterprise systems that track sales and transactions.
In short, Cognizant OrderServ helps ensure flawless execution—and happy customers.
Learn more about our Travel & Hospitality solutions for your business.
Integrates seamlessly
Integrates seamlessly

Unifies your store’s POS, payment gateway, loyalty systems and content management systems.

Leverages analytics tools
Leverages analytics tools

Generates predictive and prescriptive reports by leveraging advanced analytics tools. Learns more about your customers over time.

Builds loyalty programs
Builds loyalty programs

Frees customers to place orders from anywhere, using any device. Helps build strong loyalty programs with targeted offers.

Transforming order management with AWS

Discover how we’re teaming up with AWS to enhance customer loyalty by streamlining food ordering and unifying POS, KDS, payments, data management, customer service, marketing—and the entire value chain for hospitality brands worldwide.

Watch now
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CLIENT SUCCESS STORIES
Powering the technology behind your tacos and chicken wings

See how we helped YUM brands achieve ITP rates of 55% on app, 65% on web and 80% on social media while driving a 30% increase in digital channel ticket sizes, boosting engagement and revenue. These ITP rates far exceed the industry norm of 40–45%.

Transforming the product ordering experience at Tata Starbucks

Discover how Tata Starbucks transformed its order management capabilities with Cognizant OrderServ, achieving exceptional service delivery, seamless large-scale event handling, streamlined backend operations and cost reductions that drive profitability.

Business outcomes and strong ROI

Our solution drives real results.

17

million monthly orders processed

$150

million monthly sales value

10%

YoY growth in order volume

<1%

order failure rate

70+

out-of-the-box integrations with key partners

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.