Transforming grocery retail into modern marketplaces

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Meeting the demands of modern grocery retail

<h5>The challenges the grocery sector grapples with include high inflation, rising operational costs and the pressure to stay profitable amid a macroeconomic slowdown. Customers also demand more value, convenience and sustainability, expecting hyperpersonalized experiences across multiple touchpoints.</h5> <h5>As grocery supply chains become more complex amid labor shortages and the growing need for skilled staff, the industry must adopt innovative technologies and agile strategies.</h5> <h5>Our solutions offer next-generation customer interactions and 360-degree customer intelligence. We provide platform, application and data modernization services to ensure a robust digital foundation. Every offering promotes eco-friendly practices and efficient supply chain planning and execution.   </h5>

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A man standing between grocery aisles and looking at his mobile device

The next wave of grocery trends

Hear from industry leaders, including Cognizant’s Vivek Choudaha, about the key challenges grocers face today—from managing a volatile economic climate to meeting evolving customer expectations.

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<h3>Our capabilities</h3>

Omnichannel

Power up omnichannel

Cognizant’s experts help retailers find the right path to omnichannel adoption for their brand based on customers, competitors, and physical and digital assets. Our consulting and expertise include:

Omnichannel strategy and roadmap
Cross-channel integration
E-commerce replatforming
International commerce
Digital commerce optimization
Mobile
Digital marketing
Agile delivery
Loyalty and CRM

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Merchandising

Get retail expertise

Get the guidance you need to elevate your merchandising strategy. Our retail expertise spans the merchandising value chain, including retail information management, merchandise financial planning, category management, assortment and space planning, pricing and promotion planning.

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Stores

Rethink store experiences

Cognizant can help you rethink the grocery store experience to create more engaging and rewarding shopper interactions. To create a seamless shopping experience, we deploy AI-powered personalization and enable 360-degree customer intelligence and digital point-of-service. We offer a range of curated store solutions including:

Point-of-service
In-store productivity
Gamification
In-store service management
Shrink management

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Supply chain

Revitalize your supply chain

Transform your supply chain with expert assistance to unlock greater benefits and savings. We provide efficient planning and execution, along with last-mile enablement—to meet the demands of today’s grocery retail industry. Our supply chain consulting and services include:

Supply chain planning
Supply chain execution
Supply chain visibility

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Sustainability services

Innovate for a sustainable future

We implement advanced sustainability analytics, energy-efficient solutions and comprehensive waste reduction strategies—to ensure eco-friendly practices and promote a greener future. By integrating these initiatives, we help businesses reduce their environmental footprint while enhancing operational efficiencies and meeting customer demands for sustainable practices.

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Retail enterprise services

Create quality solutions

Cognizant’s partnerships with Microsoft, Oracle, Salesforce, Google Cloud, Adobe, SAP and Amazon Web Services (AWS), combined with our global delivery and implementation best practices, ensure that you receive the highest quality solution in the most cost‑effective manner.

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