Industries title Industry & Digital Expertise | Cognizant

Retail

RETAIL REIMAGINED

Cognizant’s Store of the Future

Cognizant has been recognized as a Leader and Star Performer in the Everest Group Retail Services PEAK Matrix® Assessment 2025.

This recognition emphasizes our strong technical and cross-functional expertise, robust partner ecosystem, and commitment to continuously drive innovation and digital transformation for Retail and CPG enterprises.

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<h3><span style="font-weight: normal;">Welcome to Cognizant's Store of the Future. With the emergence of the experience economy, we envision a future where retail spaces transcend traditional shopping, transforming into immersive environments that captivate, engage and inspire. In the Store of the Future, every visit is more than a transaction—it’s an experience worth remembering and one that redefines your expectations of retail.</span></h3>

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FLAGSHIP SOLUTIONS

<h3>Targeted solutions</h3> <p>Smart solutions that help providers transform for the digital age.</p>

Agentic retail CX

Deliver autonomous, personalized retail experiences using AI agents that enhance service quality across every customer interaction.

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Stores 360

Enhance your retail store operations value chain to minimize friction in store processes.

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A woman with a shopping cart and a child are looking inside a freezer located in the frozen section aisle of a grocery store

Modern store checkout

Streamline checkout processes and empower store associates with modern retail solutions.

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Connected storefront

Drive engagement with immersive physical-virtual retail environments.

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Intelligent marketing

Use customer insights to personalize your marketing campaigns and build customer loyalty.

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RETAIL ECOSYSTEM

<h3>Offerings</h3> <p>Cognizant's retail practice helps retailers turn today's pain points into new business opportunities.</p>

Digital merchandising solutions

Customer-first merchandising

Successful merchandising is a mission-critical retail function that is part art, part science. It requires detailed planning, optimized business processes, data mining and analytics, while allowing the flexibility to react to market conditions.

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Retail supply chain

Supply chain management

Rewrite your supply chain into one that is more flexible and responsive. Position your business to deliver the seamless, flexible retail experience that today’s global, always-connected shoppers demand.

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Cognizant Customer Concierge

Reinvigorating Shopping

Helps retailers integrate their mobile and point-of-sale (POS) systems seamlessly and quickly into the Amazon Just Walk Out solution, which on an average, just takes 3–5 months to implement.

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Cognizant Adaptive Spaces

Reimagined physical spaces

Transform the way customers interact with your business spaces—and turn your physical space into a differentiator, not a drain on your resources.

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GAME-CHANGING RETAIL

<h3>The retail segments we serve</h3>

Grocery stores

Enable seamless online shopping, personalized recommendations, optimized inventory and streamlined operations for happier customers and lower costs.

Discount stores

Optimize merchandising, increase supply chain efficiency and generate product mix forecasts to attract cost-conscious consumers.

Department stores

Maximize customer service and profits and meet changing demands, rising competition and complex supply chains.

Specialty retailers

Enhance the future of shopping by harnessing AI-driven insights, personalized marketing and streamlined operations.

Convenience stores

Transform the convenience store experience with streamlined checkout, impactful loyalty programs, intelligent shelf technology and data-driven insights.

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DRIVEN BY RESULTS

<h3>Experience makes a difference</h3> <p>Helping you serve the changing needs of your customers, today and into tomorrow.</p>

RESULTS

Retail giant modernizes OMS with Google Cloud Platform

RESULTS

Retail giant modernizes OMS with Google Cloud Platform

Our client is one of the largest omnichannel retailers in North America. With a rapidly growing digital marketplace, the company needed to modernize its legacy applications.

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RESULTS

G-Star RAW scales OMS with cloud

RESULTS

G-Star RAW scales OMS with cloud

Cognizant adds flexibility and scalability for retailer.

RESULTS

Ocado Retail customer base grows by 17%

RESULTS

Ocado Retail customer base grows by 17%

A new data platform and marketing suite enable the online grocery retailer to attract customers with personalized offers and recommendations.

RESULTS

Cloud analytics improves retail

RESULTS

Cloud analytics improves retail

A new modern data, multi-cloud architecture and updated analytics give global convenience store retailer vital intelligence at the transaction level.

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<h3>Intelligent orchestration at scale</h3> <p>A Cognizant commissioned Forrester Consulting survey found 44% of retail, consumer goods and travel and hospitality leaders plan to invest in their CX practice by 5% or more over the next year. In this guide, we summarize key findings from the research, a CX maturity model, and real steps brands can take to move forward.</p>

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Download the infographic

Learn more about Cognizant Moment

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Cognizant named Horizon 3 Market Leader in Intelligent Retail and Consumer Goods Ecosystems by HFS Research 2025

Cognizant has been recognized as a leader in HFS Research’s latest report, spotlighting our commitment to innovation in customer-facing functions and product development. With strategic investments in cloud, analytics, and AI, we’re helping shape the future of the retail industry.

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Cognizant wins the Retailer’s Favorite award at VIP Awards ceremony

We are delighted to announce that Cognizant has been bestowed with the esteemed Retailer's Favorite Award at the 2025 Vendors in Partnership (VIP) Awards, co-hosted by the National Retail Federation. This award highlights Cognizant's steadfast reliability, unwavering consistency, and exceptional trustworthiness, showcasing our dedication to delivering outstanding solutions to our retail clients.

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Cognizant named a Leader in the ISG Provider Lens® 2024 Retail & CPG Services report

Cognizant has been recognized as a Leader in the 2024 Information Services Group (ISG) Provider Lens™ Retail & CPG Services report, which assesses 33 US retail and CPG service providers.

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Cognizant named as Leader in Retail IT Services PEAK Matrix® Assessment 2024

Cognizant was named a Leader in the Retail IT Services PEAK Matrix Assessment, which assesses 24 service providers and details their service focus, IP/solutions, domain investments and case studies.

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<h3>Our retail partners and alliances</h3>

<p>We collaborate with top-tier organizations to broaden our services and deliver holistic solutions to our clients. Our alliances with industry-leading companies empower us to offer cutting-edge innovations within the retail industry.</p>