ServiceNow

Cognizant and ServiceNow deliver AI-powered customer relationship management (CRM) solutions that transform engagement. Together, we eliminate silos and manual tasks to drive loyalty, reduce costs and boost customer satisfaction. By automating workflows and integrating systems, we help:

• Enhance service operations and agent productivity
• Enable proactive support and self-service experiences
• Orchestrate end-to-end customer journeys with intelligent AI agents

We empower enterprises with ServiceNow AI agents that drive exponential productivity. Our solutions orchestrate intelligent workflows across business functions, unlocking millions of automation opportunities. A foundational assessment of data, talent and systems lays the groundwork for successful and scalable AI integration. Through AI-powered automation, clients can:

• Accelerate innovation and fluidity with adaptable agentic workflows
• Improve decision-making with predictive and generative intelligence
• Elevate efficiency through self-healing systems and proactive support

Cognizant WorkNEXT™ digital workplace services—enhanced by ServiceNow’s AI platform—transform how enterprises engage, support and empower their workforce. Integrated learning models compatible with existing tools enable rapid implementation and smooth client onboarding. The experience-centric solution delivers:

• Intuitive, AI-powered self-service for faster issue resolution
• Automated, self-healing support to reduce disruptions
• Conversational AI for human-like interactions
• A total experience model that boosts satisfaction and productivity