Business Process Services

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MODERN OPERATIONS FOR RETAIL

Deliver new AI-based buying experiences

We combine AI-integrated solutions, data and human ingenuity to help retail companies increase engagement, modernize store operations, accelerate revenue and create seamless and personalized omnichannel experiences that fuel growth.

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<h3><b>Modern AI-integrated retail operations</b></h3> <h5>The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated business operations—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change.</h5> <h5>We help clients rethink how they create value, innovate and grow by combining retail business and process expertise with intelligent, digital platforms to optimize business operations.</h5>

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Overview

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<h3>Business outcomes and strong ROI</h3>

15%

higher revenues

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2.6X

ROI through automation

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120-day

AP backlog eliminated

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15%

increase in sales

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$24M

employee support savings

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Outcomes

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Intuitive experiences, pervasive insights, efficiency

As leaders in next-gen business process services and automation solutions, we partner with our clients to build modern operations that are fast, efficient, human-centered—and help them achieve a competitive advantage.

We use technology, data and digital disruptor plays, as well as new commercial models and co-innovation to deliver higher productivity, increased revenue and intuitive experiences for customers and employees.

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Rising above uncertainty

The ability to strategically reduce costs and invest in new revenue streams is extremely valuable in volatile times.

The implementation of modern operations enables businesses to act with insight and speed—predicting trends, identifying new growth areas and balancing efficiency with innovation.

By modernizing business operations, your organization can anticipate the steps needed to accelerate growth and scale.

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Retail BPS and automation services

Solutions
Horizontal offerings

Solutions

Cognizant® Digital Store Support

Boost customer satisfaction, revenue and store uptime while cutting revenue leakage: Give store operations and experience services the ability to anticipate change and adapt instantly.

Omnichannel customer care

Deliver the intuitive experiences customers demand.

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Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

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Finance & accounting

Generate new business value from finance and accounting.

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Horizontal offerings

Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

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Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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Services

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<h3>Featured work</h3> <p>Our solutions help solve big challenges and grow businesses.</p>

TRAVEL & HOSPITALITY

Papa John’s delivers with PapaCall

A hyper-personalized ordering experience reduces wait times, boosts revenues by 15% per order and cuts operating costs significantly for Papa John’s. That’s intuition engineered.

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Featured work

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<h3>Insights</h3>

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Digitizing the food industry to increase resilience

To be future-fit, the food industry must embrace a new value chain built around new business models, practices and technologies that can enhance operational capabilities.

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The changing face of retail loyalty

We explain how to forge an emotional connection through a personalized experience, a commitment to sustainability and shared values.

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How generative AI will spur a new retail era

3 ways generative AI will redefine shopping across commerce, marketing and customer service.

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A practical guide to introducing gen AI into the enterprise

Generative AI isn’t like other technology rollouts. Here are 10 things companies should do to securely and effectively deploy this powerful technology.

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Insights

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Explore additional business process services

Modern BPS

Explore our modern business process services

AI business accelerators

Speed your adoption of AI and Automation using our pre-configured solutions for business processes

AI Training Data Services

Fast-track AI models from concept to value

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Explore BPS

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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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