Digital Restaurant Order Management

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ACCELERATE OFF-PREMISES GROWTH

Cognizant Digital Restaurant Order Management

Cognizant developed the PapaCall solution for Papa John's to improve customer service by cutting order wait times and eliminating dropped calls on phone orders.

See how we helped Papa John’s optimize operations and improve service

With a centralized model using advanced analytics to provide hyperpersonalized menu suggestions, Cognizant helped Papa John’s increase average revenue by 15% per order and improve in-restaurant metrics up to 50%.

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<h3><span class="text-regular">Transform operations with personalized order management</span></h3> <h5>Today, 57% of customers would rather place to-go orders over the phone than online,<sup>1</sup> and 70% prefer to order directly from restaurants instead of third-party apps.<sup>2</sup></h5> <h5>Cognizant Digital Restaurant Order Management helps restaurants capitalize on off-premises dining. We combine CRM and cloud-based telephony platforms into a unified agent desktop that enables intelligent personalization with real-time order customization and predictive upsell/cross sell capabilities. <br /> </h5> <h5>By centralizing order management, integrating point-of-sale capabilities and utilizing data and analytics, we’ve helped clients increase revenue per order as much as 15% and reduce order-to-delivery times as much as 50% while consistently improving customer satisfaction.<br /> </h5> <p><span class="small"><span class="text-regular">1. Source: Mintel. “Attitudes Towards Home Delivery and Takeaway.” Mar 2020.<br /> </span></span></p> <p><span class="small"><span class="text-regular">2. Source: UpServe. “50+ Restaurant Industry Statistics Restaurateurs Should Know in 2020.” Jan 2020.</span></span></p>

Personable personalization

Cloud-based telephony combined with sophisticated technology deliver real-time order customization with a human touch, providing the personalized experiences customers want when placing orders.

Ready to deploy at scale

Cognizant’s combined resources, experience and industry expertise enable quick deployment at scale—across hundreds or thousands of locations—without derailing your operations.

Industry-proven results

Cognizant’s expertise is well known throughout the industry. Our solutions are used by two of the top three casual dining chains and four of the top five quick service restaurant chains.

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Latest thinking

Four key ingredients of a post-pandemic era for restaurants

The COVID-19 pandemic accelerated the ongoing shift in customer preference for off-premises dining. Cognizant shared the essential ingredients for post-pandemic success with QSR® magazine.

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Optimize your restaurant operations—modernize your business model

While shifts and challenges in the market are having big impacts on restaurant operating models, our data-driven insights show how you can transform operations with personalized order management.

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Papa John’s serves up AI for more efficient ordering

In an interview with CIO.com, Papa John’s CTO discusses how the quick-service chain rolled out AI-assisted call center software to help humans focus more on making and delivering its pizzas.

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